If you are a new wheelchair service user, and this is your first referral, you must be referred by a qualified healthcare professional, who will send you a letter or call you to let you know if you meet the NHS eligibility criteria for a wheelchair assessment.

Current wheelchair service users can self-refer via telephone, email or letter; there is no need to fill out any special form.

A wheelchair assessment establishes your clinical needs and a prescription is made for the right wheelchair for you.

Your assessment will take place at our wheelchair clinic or another appropriate location, i.e. school or health care setting.  Home assessments can be undertaken only in certain circumstances.  This will be agreed after triage by the clinical team. 

When we call you to arrange your assessment appointment, you’ll be given a choice of location and time slot.

The average waiting time for an assessment is 6 weeks.

Referral forms

Health professionals can download a referral form here: Wheelchair Service Referral Form

Conditions of loan

You can download a copy of the conditions of loan here: Conditions of Loan